Most Frequently Asked Questions
- Cleaning: Wash your teak furniture with mild soapy water and a soft brush or cloth to remove dirt and debris.
- Rinsing: After cleaning, rinse the furniture with clean water to prevent soap build-up that could dull its appearance.
- Avoid Harsh Chemicals: Steer clear of harsh chemicals or power washers, as they can damage the wood and deplete its natural oils.
- Seasonal Maintenance: If your teak furniture is outdoors and exposed to the elements, consider cleaning it more frequently, though annual cleaning is often enough.
In summary, teak furniture is built to last a lifetime with minimal upkeep. Whether you let it age naturally or use a finish to maintain its original look or explore different color options, teak’s resilience ensures long-lasting enjoyment.
For restaurants, institutions, museums, universities and businesses we offer a generous commercial discount.
We also have a trade partner program and a contract & hospitality program. We also offer dealership discounts for store fronts looking to stock and sell our furniture. Please note that we do not allow others to sell our furniture online.
Please contact us if you are an interior designer, furniture dealer, architect, restaurant, hospitality supplier or landscape designer or visit our trade partner program page or our contract & hospitality program page for more information and to access the trade application.
If you have any questions whatsoever, please do not hesitate to contact us through live chat, email or by calling us at 888-592-8325.
We have made it our company’s policy to source our teak wood from well managed, credibly certified plantations. Our factory was the first to join Nusa Hijau, the Indonesian Chapter of the Global Forest Trade Network (GFTN), an initiative of WWF®(World Wildlife Fund) to eliminate illegal logging and improve the management of valuable and threatened forests.
We purchase wood only from Perum Perhutani, the government-managed plantation that promotes biodiversity and the livelihoods of the people that depend on them by allowing multiple crops to be planted amidst teak trees, for the benefits of the local economy. Perum Perhutani offers both SVLK and FSC certified wood. And, because it is the only source in our supply chain for wood base material, we have 100% transparency; we know exactly where all our lumber comes from for every component of our furniture, from the forest floor to retail floor.
All of our teak wood holds SVLK (Sistem Verifikasi Legalitas Kayu) or INDO-TLAS (Indonesian Timber Legality Assurance System) Certification. SVLK certification not only ensures that only legal timber is exported from Indonesia, but effectively manages sustainable forestry practices while reducing illegal logging and trading. Required by law for Indonesian timber to be exported, you can be assured that the furniture you purchase is a finely crafted product, from legally and sustainably harvested wood.
We also offer FSC Certified Teak Furniture for projects where FSC is required. Please contact us for more information.
Please note that some areas are experiencing moderate delays in delivery due to staff shortages and shipping demand. We will work with the shipper to expedite the process. We have staff dedicated to tracking EVERY order to ensure it delivers in a timely manner. If we detect a delay we contact the shipper to get the order expedited.
White Glove service includes delivery with appointment, inside delivery, opening and removal of packing materials, and assembly and installation in your room of choice. The average White Glove Delivery Service will add 20% to your total order with a minimum of $250.00.
On May 24th, 2002, we were ecstatic to learn that our Captain Steamer 2000 was rated Best Overall in The Wall Street Journal for best overall comfort and quality. We put the same dedication into every single piece of teak outdoor furniture we manufacture, knowing and encouraging any doubters to do the comparisons themselves. We are absolutely confident that you could put any piece of teak furniture we manufacture up against any brand name (or less than brand name for that matter) and our quality will prevail.
To read the article in the Wall Street Journal, click here.
To read more about how our teak outdoor furniture is constructed and assembled, click here.
Free Return Shipping does not apply to Reseller Orders from Trade Accounts.
- Folding Chairs require no assembly
- Stacking Chairs require no assembly
- Steamer Chairs require no assembly
- Folding Gate Legged Tables require no assembly
- Umbrellas require very little assembly (putting the fabric on and connecting the poles)
- Benches, Dining Chairs, Armchairs, Extendable Tables, Coffee Tables, Drink Trolleys all require light assembly, but nothing more than driving pre-made dowels into the pre-drilled holes to lock the mortice and tenon joint into place, which is the time tested joinery method of choice for outdoor furniture. Brass screws are provided where required, and have pre-drilled holes for ease of installation.
- As a rule of thumb... if you can start a car, you can assemble our furniture.
Teak Finishes
Although our furniture is unfinished we do have the option for teak finishes that we apply before delivering to you. From Teak Oil to Superyacht Gloss, we have a variety of finish options for you. Because the finishing process can take 2 to 12 weeks depending on the finish, we recommend you purchase early in the season to ensure you will be able to enjoy your furniture during the summer.
Please note that international orders may require wire transfer as form of payment.
Another reason there is such a difference is the quality of work put into the furniture. For instance, you will not find any other brand of teak furniture that has such a smooth, finely sanded finish as Westminster Teak. Cheaper, lower grade furniture is rough to the touch, and mid grade furniture is still nowhere near as smooth as Westminster Teak Furniture. For more details please visit our westmister difference information page.
Customer Service is also another important issue that is often overlooked when ordering teak furniture. At Westminster Teak you will have one representative that can handle your order from beginning to end. We maintain direct contact with you and our shippers to ensure that there are no complications. If a complication arises we go out of our way to ensure that it is handled quickly and to your satisfaction. Other companies will leave you to figure your own problems out. And if you are not satisfied then they make you pay for the return of the furniture. In comparison, we pay for the return of the furniture if you are not satisfied, so you get your entire refund.
Westminster Teak also provides for a lifetime warranty on teak furniture as we expect our furniture to last a lifetime. Most other retailers warranty their furniture for 1 to 5 years. This brings up another benefit of being a Westminster Teak family member: Consistent Collections and Replacement parts. You will always be able to add to your existing collection and obtain replacement parts, if necessary. Many customers come to use requesting parts from other manufacturers because they are unable to acquire parts either because the model was discontinued or the manufacturer is now out of business. Westminster Teak gladly supplies replacement parts for Westminster Teak furniture ONLY.
- Branch of Service
- Rank
- Honorable Discharge
The term "veteran" means a person who served in the active military, naval or air service and who was discharged or released under conditions other than dishonorable.
For your convenience we also accept payment through Amazon Pay and Paypal.
Furniture Care - Teak
- Cleaning: Wash your teak furniture with mild soapy water and a soft brush or cloth to remove dirt and debris.
- Rinsing: After cleaning, rinse the furniture with clean water to prevent soap build-up that could dull its appearance.
- Avoid Harsh Chemicals: Steer clear of harsh chemicals or power washers, as they can damage the wood and deplete its natural oils.
- Seasonal Maintenance: If your teak furniture is outdoors and exposed to the elements, consider cleaning it more frequently, though annual cleaning is often enough.
In summary, teak furniture is built to last a lifetime with minimal upkeep. Whether you let it age naturally or use a finish to maintain its original look or explore different color options, teak’s resilience ensures long-lasting enjoyment.
If your furniture is already stained we recommend using our teak cleaner and light sanding with 120 grit sand paper to fully remove the stain.
Vinegar and Water - 3 parts water to 1 part vinegar Spray the affected area thoroughly. This will not damage your furniture.
Vanilla Sticks - Rub the affected area with vanilla sticks as they do not like the scent of this and again, it will not harm your Teak Wood.
Do not use mild soap or water as bees are attracted to this.
For those that wish to maintain or restore the original color we have options on our furniture care page.
Furniture Care - Stainless Steel
How to order
- California
- Florida
- Colorado
- Washington
We also accept PayPal and online checks! With online checks your order ships once funds have cleared.
Organization
Position
Use promo code THANKYOU5
The term "first responder" is a person with specialized training who is among the first to arrive and provide assistance at the scene of an emergency, such as an accident, natural disaster, or terrorism. First responders typically include law enforcement officers, paramedics, EMT's and firefighters.
Shipping and returns
Cushions, Covers, Sling Fabrics and Umbrella Fabrics are made to order and are not in stock. If you order a fabric that is made to order then we will ship a temporary fabric to use while waiting for your made to order fabric.
ALL SALES OF NON-STOCK CUSHIONS, INCLUDING C.O.M. (Customer's Own Material) ARE FINAL AND NOT RETURNABLE, unless error is manufacturing.
STANDARD DELIVERY
Standard shipping is curbside delivery only. It is the customer's responsibility to assist in the delivery if necessary and to remove all packaging materials which could include cardboard cartons as well as a protective wooden crate. Additional levels of delivery are available as optional choices.
INSIDE DELIVERY
This level of delivery service offered for those who prefer to have their furniture placed in the 'room of choice' at the point of delivery. We highly recommend this service to those customers whose dwelling includes apartments and multi-unit high-rises or office buildings.
- Inside Delivery - Ground Floor: Add $250.00
- Inside Delivery - Above Ground Floor w/Elevator: Add $300.00
- Inside Delivery - Above Ground Floor without/Elevator: Add $400.00 (1st floor) +$50.00/floor
WHITE GLOVE DELIVERY
White Glove Delivery is full service. Your furniture will be delivered to the location of your choice, assembled and all delivery packaging will be removed. This is HIGHLY RECOMMENDED and is the most hassle free option.
White Glove service includes delivery with appointment, inside delivery, opening and removal of packing materials, and assembly and installation in your room of choice. The average White Glove Delivery Service will add 20% to your total order with a minimum of $250.00.
We gladly accept international orders. However, due to the high cost of shipping across national borders, free return shipping does not apply. Our clients will be responsible for the complete shipping cost.
We ship to the following destinations outside of the contiguous USA:
- Canada
- Hawaii
- Puerto Rico
- Mexico
- The Bahamas
- The Virgin Islands
- The Dominican Republic
- ...and many more
If you are interested in placing an international order, please call us at 1-888-592-8325. Please note the following:
- Return Policy: International shipping nullifies the 30 Day Money Back Guarantee with free return shipping.
- Fees: You will be responsible for any duty, customs, or other fees incurred when goods cross borders.
- Payment: International orders may require a wire transfer as the form of payment.
For other destinations not listed, we handle shipments on a case-by-case basis. Please consult our Customer Service department, Monday through Friday, 9:00 am to 5:00 pm, for details about additional destinations, shipping costs, and customs clearance. Thank you for choosing us for your international shipping needs!
Order Tracking
Furniture Covers
Each item should have a matching furniture cover listed in the "Optional Items" section of the product page. Or you can click here to see all covers.
Since covers are made to order not all of our products have an associated cover assigned. We can still however produce the cover for you. For most furniture items the matching cover is listed under the "Optional Items" section for each piece of furniture.